Abstract: The stralegic significance of big data in the logistics industry is not only to grasp a large number of customer information， but also to exchange，collect，process and organize dala，so as to establish a prolessional logistics service evaluation system，which can instruct the third party logistics enterprise cus-tomer service process more sltandardized.Combine exlernal evaluation indicators of customer satisfaction with self-improving inlernal service indicators of third-party logistics companies to improve the logistics service quality，and enhance the core competitiveness.

Key words: third party logistics, customer service, evaluating indicator, service standard