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ResearchonServiceMarketingofPrivateHospitalsBasedonServiceQualityGapModel

  

  1. (1FacultyofBusiness,KunmingMetallurgyCollege,Kunming650033,China;2WuhanInstituteofShipbuildingTechnology,Wuhan430050,China)
  • Received:2020-09-04 Online:2021-03-01 Published:2021-03-05

Abstract: ByanalyzingtheSWOTandthedemandofthemedicalmarket,itisfoundthatthepenetrationofsocialcapitalintothemedicalmarketisgettingdeeperanddeeperwiththedeepeningofmedicalreform,andthecompetitionamongvariousmedicalinstitutionsintensifies.Improvingthequalityofmedicalandnursingserviceisaneffectivemeasureforprivatehospitalstoenhancetheircorecompetitiveness.Constructingtheservicequalitygapmodelofprivatehospitalsandstrengtheningtheservicequalitymanagementofprivatehospitalscanimprovetheservicemarketinglevelofprivatehospitals,helpcustomersenhancetheperceivedvalueofservice,andobtaintherecognitionofprivatehospitalsbythepublic.

Key words: privatehospitals, servicemarketing, servicequalitymanagement, thegapsmodelofserv
icequality

CLC Number: